How To Request A Refund From Norton Products and Services

Norton Product Refunds | Renewals Cancellation

Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date. Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. For exceptions, read the full Norton return and cancellation policies.

Visit the Norton Support home page before you request a refund for assistance with common questions or issues.

Setup and Install Norton AntiVirus; Activate Norton antivirus software; Locate and remove viruses and spyware via norton.com/setup

Request a Norton Automatic Renewal refund

If you want a refund for your Norton Automatic Renewal charge, contact a Norton Support representative through Norton Support.

Request refund for Norton Core - US only

Before you return the Norton Core router; hard reset the router to delete your settings and personal information. To know more, read: Reset Norton Core to factory settings

Request refund for Norton Core router purchased on Norton Online Store

• To receive a refund for your Norton Core router purchased on the Norton Online Store, contact Norton Core Support to initiate the return process.
  • A prepaid shipping label will be sent to your registered email address specified.
  • Print the prepaid shipping label and return your router and all cables in their original box with the label securely fixed on the box at the nearest UPS outlet.

Request refund for Norton Core router purchased retail store, Amazon and BestBuy

To receive a refund, return the router to the reseller/retailer (Amazon or BestBuy) you purchased from.
If you cannot return to where you purchased, please follow these steps:
1. Get the serial number for your Norton Core router. The serial number is found under the router or on the bottom of the product box.
2. Print, complete and sign the Norton Core Return Form
3. Photocopy or print an image of the Norton Core serial number located under the router or under the box.
4. Photocopy or print an image of the original receipt showing the purchase date and price paid for Norton Core.
5. Send the printed, completed and signed form, copy of Norton Core serial number and copy of receipt to the address provided in the form. The information for how to send is on the form.
   Do not staple or tape your submission items together.
   • Upon receipt and approval a prepaid shipping label will be sent to the email address specified on the Norton Core Return form.
   • Pack the Norton Core router and all cables in their original box.
   • Print and affix the prepaid shipping label securely to the original Norton Core box and mail at the nearest UPS outlet.
   • Once we receive the box with the router and cables, a check will be sent to the address provided on the Norton Core Return form. Please allow six weeks for processing.

Request refund for Norton Security subscription - Global

If you cannot use your Norton subscription or are otherwise unsatisfied with the protection it offers, Norton Support can help.

Request refund for Norton subscription purchased from Norton Online Store

• To obtain a refund for Norton subscription that you purchased from the Norton Online Store, contact Norton Chat Support.

Request refund for Norton subscription purchased from a third-party online or retail store

Failure to include all required items can cause your refund request to be rejected.
1. Print, complete and sign the required form for your region. Select your region:
   • United States or Canada
   • Europe Middle East Africa
   • Australia or New Zealand
   • Singapore
   Please allow six weeks for the refund to be processed.
2. Photocopy or print an image of the Subscription Key label used to activate your Norton.
   • • This is necessary to validate your purchase and prevent use of the subscription after the refund.
     • For most subscriptions, this is a 25 character key that can be found on a card or CD envelope in the package you purchased. See example:
       
3. Photocopy or print an image of the original receipt showing the purchase date and price paid for Norton.
4. Send the printed, completed and signed form, copy of Subscription Key label and copy of receipt to the address mentioned in the form. The information for how to send is on the form.

Do not staple or tape your submission items together.

Important license notice

In accordance with the license agreement, after you receive your refund the Norton license will be disabled to prevent further use. You must delete all program files for the subscription that you return.